Frequently Asked Questions

See the NEWS page for the latest news

 

 

• Can you recommend an arcade printing service or Where do I get artwork now?
  
• What do you do, where is the artwork?
  
• I have sent you emails but received no reply
  
  

Can you recommend an arcade printing service?

YES! There are a few arcade specific printing services. These companies already have the equipment and know how to produce arcade graphics. You can also use our How-To book and video to produce your own custom or restoration artwork. MameMarquees.com - can print marquees, cpo's, sideart, bezels, and more. 

You can also print your own artwork. This is a perfect opportunity for a dealer. Check out our Books and Videos section for our book on how to product your own custom artwork just like we did.

 

What do you do?

We provide arcade related books and videos and odd items. We no longer offer arcade restoration artwork. 

 

I have sent you emails but received no reply

We always reply to customer questions, usually within 24-48 hours during the business week(not weekends or holidays).

If you asked about printing pinball artwork, then no, I likely did not reply, the above faq answer already answered the question.

For other inquries:

If you did not receive a reply there are the following possibilities:

1. The email address you specified as the reply address is not valid.

2. The email address you specified as the reply address has a full mailbox and all mail to it is bouncing.

3. The email address you listed in your request as the reply address is not your actual address

4. You used one email address in the FROM: or REPLY-TO: fields which is known to be incorrect and asked for responses to be sent to a different address(set your REPLY-TO address to the correct address before emailing, we receive hundreds of emails so cannot possibly play detective and figure out people's real address, we only respond to the address you provide as the reply-to address in the reply-to field.)

5. You have not read the email for the email address specified as FROM/REPLY-TO in the mail you sent.

6. You are on AOL and have your settings set incorrectly to block valid emails or you used a screen name that is not valid and your reply bounced because you used an invalid screen name.

7. The email address you specified as the reply address is not yours so someone else received the email and deleted it.

8. You sent email to another company or to an incorrect support address.

9. You sent HTML encoded email and it was automatically deleted as spam, set your mail program settings to send only plain text emails. No one has a legitimate reason to send html emails.

10. You sent an image or other attachment with no text explaining what the message was or no subject and it was deleted as spam. Do not send images or screen shots or .DOC files. We will not open .doc files, they are filtered as viruses.

11. You sent email through ebay or paypal and the email address you have listed with them was invalid. When we receive a paypal payment notice or ebay question we can only respond to the address provided, we have no way of knowing you have changed addresses.

12. You are using a spam-mail blocking service that blocks all of your incoming email. It is not our responsibility to register
for every mail filtering service on the Internet. We will not be able to respond to any spam filtering service that requires a reply or confirmation before email is allowed.

13. You are filtering spam and have your filter settings set incorrectly which means it is moving mail to a folder or deleting mail that should not be deleted.

14. You are sending mail from a roadrunner *.rr.com address. Roadrunner is filtering your email and blocking approximately 45% of all internet sites. That means there is only a 50/50 chance that you will ever receive a reply to anyone you email. If you have roadrunner service you should a) complain to roadrunner about their non-functional system which they have refused to fix, b) get a decent email account elsewhere(try netscape.com, gmail.com, or another free email service) You should also know that roadrunner has intentionally begun blocking automated error messages to prevent it's users from knowing that their mail was not delivered or that it has bounced.

15 You are sending mail from an aol.com address. If your email account settings are not set correctly, legitimate emails will be filtered or bounced. AOL is one of the worst companies to lose emails plus they can delay delivery of emails for hours.

16 mail-block.com or similar 'challenge-reply' service users will never receive the automated confirmation or any other reply while mail-block is blocking all of your email(obviously). Use an email address that does not use such a service to communicate with us.

17. The email was simply lost, try asking again, if you still do not receive a reply then see the above possibilities.

Oh, if you asked an insane question, a nonsense question, or a question clearly answered on the news page or this faq, it was most likely ignored.

We receive emails every day that fit into one of the above categories.
Hotmail.com and aol.com are notoriously unreliable and well known for losing and bouncing email. Erols.com, home.com, pacbell.net frequently bounce email. If you can not send yourself email from another account, then reply to it and receive the reply, you know YOUR email is not working.
We use Spam-Assassin to filter spam mail.